Device Care Complete

Worry-free protection from life’s unexpected moments.

What It Covers:
Monthly Charge: $15
The monthly charge will be billed to the wireless account.
(All applicable taxes and surcharges extra)

  • Protection from accidental1 and liquid damage
  • Coverage for lost or stolen devices
  • Unlimited cracked screen repairs only $39 per incident
  • Malfunction after OEM warranty expires
  • Repairs beyond cracked screen
  • Faulty battery diagnosing and replacement for $0 if it meets our requirements
  • As soon as next business day device replacement

PLUS, Included Added Features:

Expert Tech Help

Expert help at your fingertips! Call/chat support to answer virtually any tech issue for your device and anything it connects to.

Unlimited Cloud Media Storage

Protect your precious memories with unlimited photo and video storage in full resolution. Plus, get access to photo editing tools to capture the perfect shot.

Device Refresh

Run diagnostics on your device anytime to improve its speed, performance and battery life.

Once Enrolled, What’s Next?

Download Asurion App for:

  • Access to unlimited tech help
  • Refresh your device to help keep it running like new
  • 24/7 access to your plan benefits in one place

Download Asurion Photos app:

  • Unlimited storage
  • Backup your photos and videos
  • Photo editing tools

Unexpected happened? We’ve got you covered!
File a claim anytime online at or TELUS customers call 1-866-281-4537/ Koodo customers call 1-844-574-1839.

Deductibles / Service Request Fees:
A non-refundable deductible or repair fee is due when your claim is approved.(Complete list of devices and their associated deductible or repair fees, please see

You have 60 days from time of device activation to enroll in Device Care Complete.